How to Post Your Glasses Safely for Professional Repair

Posting your glasses for repair is usually straightforward, but the right packaging matters. A loose frame in a padded envelope can be bent, scratched or damaged further before it reaches the workshop. To post your glasses safely, protect the lenses, keep broken pieces together and use a rigid outer box that cannot be crushed easily. You should also choose a tracked postal service with compensation suitable for the value of your frames. A few minutes spent packing them carefully can prevent avoidable damage and help the repair assessment begin sooner.

Wait until your repair has been assessed

Before posting anything, send clear photographs of the glasses and the damaged area. An initial photo assessment can help establish whether the frame appears repairable and give you an indication of the likely cost.

Repair My Specs will tell you when to send your glasses and provide the correct postal details or job reference. This prevents an unidentified parcel arriving without the information needed to match it to your enquiry.

The first estimate is provisional. A photograph may not show a hairline fracture, worn hinge, brittle material or previous repair. The final method, price and expected result can only be confirmed after physical inspection and must be approved before work begins.

Gather every part of the broken frame

Place the complete glasses and every detached piece on a clean, well-lit surface before packing. Check for loose screws, hinge components, nose pads, decorative trims and any section that may have broken away from the frame.

Even a small component may help the technician identify the correct replacement. Put screws and tiny pieces in a small sealable bag or folded paper packet. Do not stick them directly to the lenses or frame with tape.

Avoid trying to make the glasses look complete before posting them. Superglue, household adhesive and tape wrapped tightly around the break can contaminate the repair surfaces, obscure the damage or pull the parts out of alignment. Send the pieces loose and clean unless you have been given different instructions.

Protect the lenses and frame

If you have a hard glasses case, place the frame inside it. First wrap the glasses loosely in a clean microfibre cloth or soft, non-abrasive material so the frame cannot knock against the inside of the case.

Do not apply pressure directly to the lenses. Crumpled newspaper, staples, loose tools or rough packaging can scratch lens surfaces and coatings. Bubble wrap can be used around a closed glasses case, but avoid fastening it so tightly that it presses a broken section against the lens.

Without a case, wrap the frame carefully between protective layers inside a small rigid box. It should not slide around, but the packing must not force bent parts back into shape. Metal can weaken and cracked plastic or acetate can break further under pressure.

Use a rigid outer box

A padded envelope on its own is not enough protection for glasses. It may prevent light surface marks, but it cannot reliably stop a parcel from being compressed or folded during sorting and transport.

Choose a strong cardboard box slightly larger than the glasses case. Fill the empty space with clean packing paper, air cushions or bubble wrap so the case stays in the centre. Gently move the closed box before sealing it. If you can hear or feel the contents shifting, add more padding.

Avoid an unnecessarily large box. A compact box with cushioning on every side normally offers better protection.

Seal every opening with parcel tape. Remove or cover old delivery labels and barcodes if the box has been used before, as these can interfere with automated postal sorting.

Include your contact details and job reference

Place a short note inside the parcel containing:

• Your full name

• Your return address

• Your email address and telephone number

• The job or enquiry reference provided by Repair My Specs

• A brief description of the damage

• A list of any loose pieces enclosed

The note identifies the parcel if the outer label is damaged. Your telephone number will only be used to contact you about the enquiry, quote, repair or delivery.

Do not include payment-card details, copies of identity documents or unnecessary personal information. Repair My Specs sends a secure payment link after the agreed repair has been completed.

Choose an appropriate postal service

Use a tracked service and keep the receipt until your glasses are returned. Check its current exclusions and compensation limit; not every service covers the full value of designer, vintage or specialist frames.

You are responsible for the glasses while they are being sent using a service you arranged. If the inbound parcel is lost or damaged, the claim normally needs to be made against that provider. Photographs taken before packing may help with a claim.

Once the repair is complete and the invoice has been paid, Repair My Specs will return the glasses using the agreed delivery option. Check that the return address provided with your order is current and complete.

A final packing checklist

Before posting your glasses, confirm that:

• You have been invited to send them and have the correct address

• Every loose or broken component is enclosed

• The lenses are protected from scratching and pressure

• The glasses are held securely in a hard case or rigid inner package

• The outer box is strong, padded and fully sealed

• Your contact information and job reference are inside

• Old labels and barcodes have been removed

• The chosen postal service provides tracking and suitable compensation

• You have kept the tracking receipt

If you are unsure whether your glasses can be repaired, do not post them without an assessment. Submit clear photographs to Repair My Specs first. We can review the visible damage, explain the likely next step and tell you when and how to send the frame for inspection.